Refund & Cancellation Policy

Effective date: September 28, 2026

This policy explains how refunds and cancellations work for purchases made in ParkourNote, the cloud research workspace operated by ParkourLabs, Inc. It restates and supplements section 5 of our Terms of Service; if the two ever conflict, the Terms control. Nothing here limits refund rights you have under applicable law.

1. What you can buy

• Credit packs — one-time purchases of credits. Pack credits never expire and work with all models, including Pro.
• Membership cards — one-time purchases of a fixed membership period (30, 90, or 365 days). They grant monthly credits while active and do not auto-renew.
• Subscriptions — auto-renewing monthly or yearly memberships, paid by card.

2. One-time purchases (credit packs and membership cards)

You may request a full refund within 7 days of purchase if the purchase is entirely unconsumed:

• for a credit pack — none of its credits have been spent;
• for a membership card — none of the monthly credits it granted have been spent.

Once credits from a purchase have been consumed, that purchase is no longer refundable. Credits meter real computing work (transcription, translation, AI conversations) that is performed and paid for the moment you use it, which is why we cannot return it once done.

3. Subscriptions

You can cancel anytime from Settings → Credits → Manage billing. Cancellation takes effect at the end of the current billing period: you keep your membership until then, and you are not charged again. We do not issue partial refunds for the remainder of a billing period, and unused monthly credits do not carry over or convert to a refund.

If a renewal charge was made in error — for example, you cancelled before the renewal date but were still charged — contact us and we will refund it.

4. How to request a refund

Email support@parkourlabs.io from the address on your ParkourNote account, with the approximate purchase date and the payment method used. We respond within a few business days.

Approved refunds go back to your original payment method through Stripe, our payment processor. Card refunds typically arrive within 5–10 business days; Alipay and WeChat Pay refunds are processed asynchronously and can take a few additional days. When a refund is issued, the corresponding credits (and, for membership cards, the remaining membership period) are removed from your account.

5. Statutory withdrawal rights

If the law of your country gives consumers a right to withdraw from a purchase — for example the 14-day right of withdrawal in the EU, the EEA and the UK, or the 7-day periods in Brazil and South Korea — you keep that right, and nothing in this policy limits it. Your other statutory rights, such as those for a service that is not as described, are also unaffected.

Credits and memberships are a service we start providing as soon as you pay. So at checkout we ask you to request that we start immediately and to acknowledge that you lose the right of withdrawal for what you use during the withdrawal period. The confirmation email for each purchase repeats this.

To withdraw, email support@parkourlabs.io within the withdrawal period, from the address on your account. We refund the purchase in full if none of it has been used; otherwise we refund it minus the value of the credits already used. Refunds go back to your original payment method within 14 days of your request.

6. Questions

Anything unclear, or a situation this page does not cover? Write to support@parkourlabs.io — we would rather resolve it directly than through a payment dispute.